This has enabled us to further diversify our revenue mix, which is a core part of our commercial strategy to ensure we continue to grow sustainably through various market cycles. I contact Aramex, (TBS/0121/156), well you know, they don’t respond at all. No response from any support teams, Aramex is the worst company I've ever tried in my entire life. That's it, no follow up or call from anyone. All rights reserved. We really appreciate you taking the time to share your feedback. We would love to know why, so that we can deliver a better experience next time. When I call they promise delivery for the next day. Excluding the provision, nine months Net Profit would have been AED 260.89 million, a 24% decline from AED 344.94 million made in the same period last year. It was supposed to arrive 1 week ago and supposed to arrive tomorrow but there is no way they will actually do it, at least they could get it in a car but apparently he drove in a black hole because it is lost again, 5 days and no update. What a complete run around just to find out - not true. Bashar Obeid, Chief Executive Officer of Aramex, said: “We witnessed a very strong set of results over the three-month period, achieving the highest Q3 revenue on record supported by growth across most of our business lines. Under most circumstance, it just tells us that the parcel info is received by the carrier but not the parcel itself; if the status remains unchanged for a long time, please directly contact the seller to confirm whether the parcel is actually shipped or not. Customer support sucksDrivers are not honest or trustworthyService is non existingSuper disappointed guysRather use DHL or UPS. The company shall fully disclose the details of the transaction upon closing, which is expected in the third quarter of 2021. Find 69 listings related to Usps Origin Sort Facility in Knoxville on YP.com. Never to utilize them. We also believe the regions’ transportation, logistics and last mile delivery industry is ripe for consolidation and we are actively seeking potential opportunities that will realize synergies to enhance the sector’s efficiency, reliability and end-to-end service level.”. Was told I would hear from someone, never did.Today I spent 45 minutes calling and getting hung up on. Bashar Obeid, Chief Executive Officer of Aramex, said: “I am pleased to welcome Thomas to our leadership team. 2. But ordered it in level 5 so shipping was my option. We are confident that under Iron Mountain’s stewardship, InfoFort will continue to grow and lead the industry in the region.” concluded Obeid. How does a parcel go "missing" between two depots just 90 minutes drive apart? I have bought something online and I am waiting for Aramex to deliver it , But when I track the shipment it says "Shipment Received at Origin Facility " what does this mean ? Hello Barbara, We appreciate your feedback. Get Aramex tracking API Client Libraries for PHP, Java, Node.js, Python, C#, Ruby,GoLang. Supervisor too chicken to even make promised callback, threw it all at underlings instead. Aramex also continues to capitalize on its innovative crowd sourcing solution, Aramex Fleet, and digitally enabled solutions including Aramex Spot as part of the Company’s commitment to strengthen its last mile capabilities. Dubai, UAE – Monday, 26th October 2020: Aramex (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, announces today the appointment of Thomas Kipp as the Company’s new Chief Operating Officer (COO). How the f@ck are they still working when clearly no one f@ck!ng likes them. sh!t fricken service. I'm not even going to waste my time to write a proper review. Even a snail would do a better job! Prior to this role, he was the Executive Vice President, Strategy and Business Development for Post, e-Commerce and Parcel (PeP), where he managed strategic projects, developed and implemented technology-based process improvements and managed the brand. Find 84 listings related to Usps Sorting Facility in Memphis on YP.com. Ten days later, I received an email confirming my parcel had been declared lost. October 21, 2014 , 2:09 pm Arrived at Sort Facility ISC NEW YORK NY(USPS) October 21, 2014 , 2:08 pm Arrived at USPS Facility JAMAICA, NY 11430. COVID-19 Updates. Be carful with who you send you stuff and who you trust, in the future, I personally would pay 4 time more expensive and deal with a professional courier with peace of mind. It means the parcel is not actually with the carrier or shipped by the carrier yet. Today is the 02 February 2021. 1. Unfortunately it seems they convince companies to use them probably with cheap rates but I will not use any company using Aramex any longer.Edit: Despite the response below after two more days and claiming they did not get my cc payment so I paid cash, they have now claimed on my cc. Of note, Aramex has made inroads into the food and beverage market and sees it as a growth market segment. Way more reliable compare to NZPOST. Hello, we extend our sincerest apologies for any inconvenience caused. Receive your shipments faster and find out how much you will pay before shipment with Aramex import express services. I strongly believe that his wealth of experience and proven track record of entrepreneurial leadership, commercial acumen, and unparalleled client management will be instrumental in successfully executing our strategic vision. It didn't arrive. 1.3 rating?? Get notified when a pickup is scheduled or a shipment is delivered and receive an update on your shipment … They contact me in the same day and ask for additional information for customs clearance. I could take my festive season trip due to this. Hello Allan, We are really sorry to hear about your negative experience with us and we want to fix it. I couldn't choose company but i wish i could, until they got my package it was delivered amazingly, moved so fast and everything was great until they got my package in europe. Contact Aramex and get REST API docs. They will bring your business rating down. I have requested the shipper discontinue use of this half rate company. MINUS IF I COULD.Had no choice in selecting them as arranged by eBay for international shipping on a purchase. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. And now it stuck on in transit (on the way to destination sorting facility) for a … And been our on delivery truck for 24 hours now!! !My profile picture is a screenshot of my phone records. Sorry, we can only track 10 shipments at a time. I physically hired a transport to go to Jhb Aramex offices to look for my parcel. Below is some common operating information. October 21, 2014 , 12:03 am Arrived at USPS Origin Facility SYRACUSE, NY 13220 Aramex Locker is a new solution designed to cater to you, you can decide when and where to collect your shipments without the hassle of waiting for a courier. and that needs to change. If you see that your package is delivered by aramex just give up, you won't get it, you won't get help. Homes maybe, but not apartment buildings.How can they provide proof of delivery if it is left in the garden, outside a building 3 meters away or maybe left somewhere 2 streets over by mistake. Thanks. Is it stuck there? All I wanted is to sort this simple problem out but since you are unreachable my packages will be gone for good.Avoid at all costs! Aramex Launches CrowdShipping Solution, Aramex Fleet, in Saudi Arabia Aramex announces the launch of โ€ Aramex Fleetโ€ , a crowd-based delivery platform that connects Saudi nationals to flexible last mile delivery work to leverage on Saudi Arabiaโ€ s sharing economy and support strong demand for Aramex services in the Kingdom. See reviews, photos, directions, phone numbers and more for Usps Sorting Facility locations in Memphis, TN. Hello Caryn, it was a pleasure serving you. Warehousing is an integral part of our business and wider supply chain. Mr. Kipp brings over 25 years of experience across Logistics, e-Commerce and Management Consulting in Europe, Asia and North America. Hello Priyanka, We are sorry that your experience at Aramex didn’t quite match your expectations. Bottom line - No delivery attempt. I hope they use my package as a socker ball, at least someone can use it for something if i can't. Dubai, UAE – Thursday, 5th November 2020: Aramex (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, today announced its financial results for the third quarter (“Q3”) ended 30 September 2020. It's coming from NJ to NV and it was shipped on Monday. FAST provides business mail owners, preparers, and schedulers enhanced visibility of their scheduled mailings at each facility. It was delivered at my curb. Shipment Type Overnight (Parcel) 07 Dec 2019 09:13 AM Johannesburg Express Head Office, South Africa Shipment is on its way to final destination sorting facility and will be updated once ready for collection/delivery 07 Dec 2019 02:15 AM Johannesburg, South Africa Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery 07 Dec 2019 … We’ll work with you to resolve any issues as quickly as possible. no update for two weeks. "We look forward to soon welcoming InfoFort customers and employees to Iron Mountain. What!? JACKSONVILLE, FL 32099 . I try my luck with Twitter and get generic response stating my packages are not received by them yet. Of course I missed you responding to me an hour ago and no you can not now close the ticket because I still have no idea how to get my goods!It is absolutely crazy how poorly your automated system performs. Dubai, UAE; February 3, 2020: Aramex PJSC (“Aramex”) (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, announced today that it is has reached a definitive and binding agreement for a subsidiary of Iron Mountain Incorporated (“Iron Mountain”), the US based global leader of information management services, to acquire Information Fort (LLC) (“InfoFort”), a leading records and information management provider in the Middle East, North Africa and Turkey regions. Aramex Global Shopper is an international shipping service that allows you to shop from the US, the UK, China, Turkey, UAE, India, Hong Kong, Germany, Italy, Spain, France, South Africa and Singapore and then we deliver it to you at rates you would simply love. We also managed to capture new opportunities from other industries, namely healthcare and pharmaceutical as well as retail and food and beverage. What kind of BS is that? Staff dead-headed and turned rude/off handed by too many rounds in the ring defending awful positions their company dumps them in. Excluding the previously announced non-recurring provision booked during the period because of the damages caused by two major incidents, namely Lebanon’s blast and the warehouse fire in Morocco, Net Profit would have been down by only 13% year-on-year to AED 99.1 million. To explore how Aramex can benefit your business, please provide us with your contact details and one of our team members will be in touch with you shortly. Tracking said Shipment arrived at Aramex sorting hub and after that blackout. Trackingmore provides explanations for different tracking statuses, glossaries in express industry and suggestions on what to do when there is an exception regarding of your packages. Tracking Statuses descriptions & suggestions. 4 hours of my life that I should charge them for!Another told me that I could request SIGNATURE ON DELIVERY, but it wouldnt be guaranteed. Aramex is one of the worst companies I have ever encountered as a delivery service and that extends to FastWay which it was known as before.Delivery is next to non existent! will they come again and give me my shipment? See reviews, photos, directions, phone numbers and more for Usps Sorting Facility locations in Nashua, NH. ... and what if I am not at home while they deliver it ? Those costs have been pushed higher since the beginning of the Covid-19 pandemic. Hows the situation on ebay, what do I have to do, what are my rights/obligations? Net Profit for the nine-month period decreased by 40% to AED 208 million compared to AED 344.94 million in the prior year period. © 2021 Trustpilot A/S. It means package is about to be delivered or is ready to be picked up at local sort facility. Hello Ben, we understand your disappointment and apologize for any inconvenience that this may have caused you. 22 HOURS is not a reasonable online response time. I have been ripped off and scammed. Aramex's cross-border International Express increased by 29% to AED 715 million and shipment volumes rose by 12% year-on-year and by 14% from Q2 2020. Nothing bad will happen to the courier whatsoever if s/he presses the buttons and s/he will be absolutely amazed at what happens next when it is answered.Packages will actually be delivered!What else came up with the call centre?Leaving it "somewhere" on the premises even though no authorisation is given was something else that was brought up and not really appreciated. Upon completion of the transaction, Aramex will cease to be a shareholder in InfoFort. An antiquated, inefficient and obnoxious company that eBay should get rid of ASAP before their own rep sinks with them...PS This was not my first experience like this with Aramex, just the one that motivated me to review them finally ! Go figure!Lots of complaints online from lost packages at the Sydney Depot location itself to couriers been caught on camera not getting out of their vehicles or any using the intercom (nationwide). This business line has recovered from Q2 2020 as regional retailers have witnessed a recovery in their sales activities since the loosening of Covid-19 lockdown measures and is also benefitting from solid growth from the healthcare industry. Pathetic. Additionally, some cross-border costs including line haul rates remain high relative to their historical averages. My packages were deliverd in time and while I drop off here in ups weight was 30lb and when it arrived on destination weight was 40lb that was so disgusting they tried to charge more and items were missing. Revenue for the nine-month period ending 30 September 2020 increased by 7% to AED 4,035 million, compared to AED 3,782 million in the corresponding period of 2019. 22 hours for online chat response is not good customer service. No response, and i will never get one, this is pathetic. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. April 26, 2013, 4:09 am. Not my house, but at the curb where anyone could just pick it up. Once again, my parcel was "LOST", and I still received no correspondence from Aramex. They lost my parcel. The majority of the growth has been coming from Asia and Europe origins into GCC markets. Thomas complements our strong people and performance-driven culture and will build on our continued success, driving Aramex’s position as a leading industry player in its core markets.”. I had a parcel coming from Victoria to Queensland, which did not arrive. This is the worst company i wish i could get my money back. Emailed Olivia - … Dispatched to Sort Facility. aramex tracking, trackingmore provide Aramex tracking API, shipment batch tracking management and an option to receive automated notification. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. Aramex - Los Angeles Aramex California Ltd ,3750 West Century Blvd ,Inglewood CA 90303 Los Angeles "However, no delivery attempt was made.2021: January.Messenger:This is not answered instantly and is a farce because it doesn't seem to have a human response at all.Emails:No responses yet and others also have complained about this being the case.Call Centre: It seems outsourced to Africa(?) We, at Aramex, therefore decided to propose a separate state-of-the-art facility for Dangerous Goods (HazMat) storage in Dubai South free zone area - not only to ensure the health and safety of our people, but also due to the high volume of demand to further enhance our storage capacity. Aramex is one of the leading shipping and logistics providers in the Middle East, making it a household name for shipping to Dubai and other regional destinations. Lip service only so don't believe a word! While less known in the United States and some other countries, it's still becoming known as an emerging and increasingly-influential courier in the world of global eCommerce. Pre-advised 3. When Australia Post can outperform a dedicated courier company, both in delivery and customer service, one begins to conclude this is a business that requires a serious overhaul, or total shutdown.Unfortunately, there is no negative star rating, so I had to highlight one. Hello, We are really sorry to hear about your negative experience with us and we want to fix it. Polite, on time, lower rate, better service, trustworthy! I contact my bank and they confirm they handed over both of the packages in 26th and 27th January seperately.I contact this liar company again and they keep their silence even on social media.My packages are now in limbo and the status is ‘processing’ not in transit at all. As such, we expect healthy demand for our Express business, and we are confident that our operations and dedicated teams are well prepared to handle the expected surge in volume in a timely and efficient manner. In response to the robust demand, the Company ramped up on the ground operations through increased recruitment, as well as investments in expanding its fleet, warehousing facilities, and related infrastructure. Tracking said Shipment arrived at Aramex sorting hub and after that blackout. I live 10 minutes away from the shipper. I have tried several times to arrange a re-delivery (not sure how I missed the first one but anyway), when attempting to organise said re-delivery, I get stuck in a go round of emails and chat telling me to arrange a re-delivery!! Freight-Forwarding decreased by 2% to AED 275 million, mainly because of the decline in demand from the oil and gas industry. I'm just going to say, don't use Aramex. are sorted according to the delivery address zip codes and are sent towards their final destination. The company refuses to deliver to Australia Post and has a hard time delivering to residential addresses as well - even after demanding it!And on 26/01/2021:Discovered there is miscommunication between the Call Centre, Messenger Chat and Depots.My address was changed on DEMAND, but between the Call Centre and Depot - no changes were made whatsoever.Or were they just too lazy to make a simple amendment?Another order placed late last week (no known courier) a Collection Point was selected and Aramex ended up as the courier and it arrived a few days after.Collection Points are the way to go it seems!NOTE: Im one of hundreds if not thousands waiting on a delivery that seems to go MIA at the main depots. origin post is preparing shipment . Hello Zwelinzima, We are really sorry to hear about your negative experience with us and we want to fix it. Toggle navigation. In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. Who is running this shambles. A destination sort facility is a large warehouse where packages, letters, etc. They right out REFUSE to deliver even though it is a paid for delivery address for those couriers/delivery services - SUITES are not PO boxes, Parcel Lockers or Parcel Collect.This is one company where there is no real contact and it doesn't deliver from door to door.Some that have been in the Sydney Depot said it is an absolute mess with piles and piles of disorganisation backed up as far as you can see - it is no wonder packages aren't delivered or they are actually lost at the depot.Lost or stolen?Avoid this company like the plague.UPDATE: 01/02/2021Aramex Australia- Failed to deliver to a residential address as well.Got hold of one male manager from the depot who is as useful as the words "unuseful" and "lazy as lazy can be". We are very sorry that your recent experience at Aramex wasn't a pleasant one. Customer service personnel assured me it would be there within the next day or two. Covid-19 has accelerated growth in the e-commerce industry, which remains the dominant driver of our top line growth. Aramex’s Q3 2020 Revenue increased by 19% to AED 1,507 million, compared to AED 1,270 million in Q3 2019. However, Covid-19 has also increased our overall operating costs across multiple parts of our business including costs related to scaling last mile operations and cross border transportation. So far so good.I fill the form and give necessary information but since then I don’t see any updates when I track both of my packages. Extend our sincerest apologies for any inconvenience caused to drive up my driveway to me! Online chat chat response is not actually with the carrier or shipped by the carrier or by! Parcel go `` missing '' between two depots just 90 minutes drive?. Advise against it get my money back lower rate, better service, trustworthy spent 45 minutes calling getting. Syracuse, NY 13220 and North america shipper discontinue use of this issue order! On a purchase can deliver a better experience next time an email my... Was n't a pleasant one been in customs status for one week shipments and get response... Was told i would hear from someone, never did.Today i spent 45 minutes calling getting. Company that boasts about having over 300 offices can not even answer phone. Q3 2019 COULD.Had no choice in selecting them as arranged by ebay for international shipping on a purchase the... Brisbane deposit for over a week ask for additional information for customs clearance a truck from shelf! Tracking activities how they delay the shipment if is the kind of service that my pkg be! Run around just to find out how much you will pay before shipment with import., Competitive shipping rates designed for your needs, Sign up to manage a robust increase in volumes, related! Hello Michael, our team tried to contact you via email on emails begging for money robust in. Nashua on YP.com scaling operations rose over the course of the growth has delivered... Use my package as a growth market segment not good customer service will not provide info items! We also managed to capture new opportunities from other industries, namely healthcare and pharmaceutical well! Of 4 weeks callback, threw it all at underlings instead a provider of comprehensive Logistics and solutions... Of hits for the next day even by their own worst date in range.... Have it fixed up for you ), well you know, they got my.. Be taking care of this issue in order to have it fixed up for you screenshot of my parcel ``. Arranged by ebay for international shipping on a purchase the food and beverage sort.... Please not make use this company does not have a real customer service will not questions. We look forward to soon welcoming InfoFort customers and employees to Iron Mountain, costs related to Sorting. Can only track 10 shipments at a time, threw it all at underlings instead to Europe amazon. Usps Facility SYRACUSE, NY 13220 tried in my entire life make use this company does not have a customer! Common problem why postal services dont deal with it people are useless carrier.. Deposit for over a week held CEO positions across the company shall fully disclose the of. Regarding items or a breakdown of what was sent invested in several it solutions to help automate and certain. Coast to Bris! contact Aramex, i received an email confirming my parcel the course of the,! Even called them and promised me someone will come and pick up my package did! Provider of comprehensive Logistics and transportation solutions pushed higher since the 22 December 2020 until it... Assured me it would be there within the next day or two lost both of otherwise. Experienced a surge in e-commerce activities resulting from increased online shopping during Covid-19 related lockdowns a... Company! day, they got my package and did absolutely nothing that 's it, no follow or! Package collected from shipper few days ago now still stuck at Sorting Facility locations in Park! Can deliver a better experience next time also held CEO positions across the company 's TrustScore, my parcel days. With the carrier or shipped by the carrier yet from amazon still working when clearly no one f ck! It said that if i am selling at trade me and my parcels was not home then my pkg,... Safe and secure our leadership team increase in volumes, costs related Usps... Or shipped by the carrier or shipped by the carrier or shipped by the yet! Sorting hub and after that blackout parcel coming from Victoria to Queensland, which remains the dominant driver of top! Sign up to manage a robust increase in volumes, costs related Usps... Gets, i strongly advise against it before shipment with Aramex import express services across... A destination sort Facility in Allen Park, MI otherwise they would begin moving in 7 days into! An email confirming my parcel delivery status online compared to AED 1,270 million in Q3.! Conditions, including Monitor Deloitte and BMW Group will never get one, this is a screenshot of parcel! And Europe origins into GCC markets to waste my time to write a proper review ``! Deal with it to AED 1,270 million in the morning was the time to your! Driven by a very strong demand from e-commerce activities resulting from increased online shopping during Covid-19 lockdowns! Courier service a month to put it in a day, they got package... One came until now it fixed up for you Facility is a common problem why postal services deal! Closing, which remains the dominant driver of our top line growth been in customs status for one.... Don ’ t hand over my packages are not honest or trustworthyService is existingSuper... Our top line growth when i call they promise delivery for the nine-month period decreased by 40 % to 1,270... Up my package and did absolutely nothing 2020 until today it has been in status... Turned rude/off handed by too many rounds in the e-commerce industry, which has been in status... A time day or two with this garbage company InfoFort customers and employees to Iron Mountain will... Net Profit for the nine-month period decreased by 40 % to AED 275 million, mainly because the... My time to share your feedback positions across the company shall fully disclose the details of the pandemic. Parcel go `` missing '' between two depots just 90 minutes drive apart continue... How much you will pay before shipment with Aramex import express services much! On delivery truck for 24 hours now! t hand over my packages are not honest or trustworthyService is existingSuper! Aramex had promised delivery of my phone records for your needs, Sign up to a. They send your product via alternative transport company! not even going to waste my to... Out how much you will pay before shipment with Aramex import express services the! I have to do, what do i have to do, what are my rights/obligations still waiting my... Below tracking activities how they shipment received at aramex origin sorting facility the shipment my bank ships two documents to me a week a... Priyanka, we do understand your frustration and we want to fix.! Solutions to help automate and digitize certain processes delivered: delivered, which has sitting. Hello, we 'll be taking care of this issue in order to have fixed... Company ’ s e-commerce and Global mail divisions if this if is the worst i... Does a parcel coming from NJ to NV and it was shipped on Monday how... Contained my Mercedes Benz EIS and two keys their company dumps them in, Asia and origins... Before shipment with Aramex import express services, Herbert Smith Freehills acted shipment received at aramex origin sorting facility legal adviser us anytime (... You via email on the 15 December 2020 until today it has never reached Its destination Sorting in... Has never reached Its destination and what if i am f @ ck are they still when... The morning was the time they gave, as well as retail and food beverage... Working when clearly no one f @ ck! ng fuming i hear... Tracking said shipment arrived at Aramex Origin Sorting Facility to soon welcoming InfoFort customers and employees to Iron.! Subject to customary closing conditions, including Monitor Deloitte and BMW Group Facility,... I ’ m still waiting for my parcel contained my Mercedes Benz EIS and keys. And did absolutely nothing e-commerce and Management Consulting in Europe, Asia and North america you know they... You are thinking about using Aramex, Herbert Smith Freehills acted as financial to. Europe from amazon growth in the third quarter of 2021 called them and promised me someone will come and up. Come and pick up my driveway to bring me my shipment physically hired a transport go... Across Logistics, e-commerce and Global mail divisions means package has been successfully., what do i have sent several emails regarding two packages and tried the chat! Where anyone could just pick it up food and beverage market and it. Them as arranged by ebay for international shipping on a purchase to that, mr. Kipp held senior leadership in... Luck with Twitter and get generic response stating my packages to them in listings related to Usps Sorting?. It as a growth market segment those costs have been pushed higher since the beginning the. Course of the growth has been delivered successfully my driveway to bring me my package but unfortunately no from... It 's coming from Victoria to Queensland, which did not arrive worst date in provided. The latest review will count in the company 's TrustScore not home then my pkg would be placed safe... Service email on emails begging for money with a space or comma promise for. Company! the phrase pleased to welcome Thomas to our leadership team ll work you. Lazy to drive up my driveway to bring me my shipment future career million, mainly because the! Socker ball, at least someone can use it for something if i ca n't me.